Refund Policy for OneJamat
Last Updated: February 25, 2026
At OneJamat, we strive to ensure a high-quality experience for our community. Because we are a marketplace platform, the following policy applies to all transactions:
Additional non-returnable items:
- Refund Requests:
- All refund requests must be submitted within 14 days of purchase.
- Digital Goods/Memberships:
- Due to the nature of digital content and immediate access to our community features, memberships are generally non-refundable once accessed. However, we review exceptions on a case-by-case basis.
- Vendor Disputes:
- For physical goods or services provided by individual vendors on our platform, please contact the vendor directly first. If a resolution cannot be reached, OneJamat will mediate the dispute.
- Tax Refunds:
- If a refund is granted, the tax collected at the time of purchase will also be refunded to the original payment method.
- How to Request a Refund:
- Please email admin@onejamat.us with your Order Number and the reason for your request. Refunds will be processed back to your original payment method within 5-10 business days.