1. Getting Started
* How do I become a vendor?
Click the “Become a Seller” button on the homepage. Fill out the short form, and once approved, you’ll have access to your own “Vendor Dashboard” where you can manage your shop.
* Is there a monthly fee to have a shop?
No. There are zero upfront costs or monthly subscription fees. We only succeed when you succeed.
* What can I sell?
OneJamat is for our local community. Whether you make handcrafted goods, provide professional services, or sell curated products, you are welcome here.
2. The Money (Simple & Transparent)
* How much does it cost to sell?
We use a 92/8 split. You keep 92% of your sales. The remaining 8% is a “Sustainability Fee” used exclusively to pay for the website’s high-speed hosting and security.
* How do I get paid?
We use Stripe Connect. During your shop setup, you will be asked to connect your bank account. When a customer buys something, Stripe automatically splits the payment: 92% goes to you instantly, and 8% goes to the platform’s maintenance fund.
* Who pays the credit card processing fees?
Standard credit card fees (approx. 2.9% + 30¢) are handled by Stripe. We recommend pricing your products with this small margin in mind. For example:
“If you want to clear $20, list your item for $22.50.”
3. Shipping & Orders
* Who handles shipping?
As a vendor, you are responsible for shipping your items to the customer. You can set your own shipping rates (Flat Rate or Free Shipping) in your dashboard.
For example: Shipping is 100% Yours: OneJamat does not take a commission on your shipping costs. If you charge $10 for a product and $5 for shipping, we only take the 8% from the $10.
* How do I know when I have an order?
You will receive an automatic email notification the moment a sale is made. You can also see all pending orders in your Vendor Dashboard under the “Orders” tab.
* What if a customer wants a refund?
You manage your own refund policy. If a refund is necessary, you can process it directly through your dashboard.